ServiceMax provides the first and only complete suite of field service management applications delivered in the cloud. Capabilities including scheduling, workforce management, contract entitlements, installed base, and inventory & parts logistics.
Built on the proven Salesforce.com platform, ServiceMax integrates with your CRM and allows real-time collaboration and communication among customers, technicians and product experts. Customers can log issues and view status on mobile devices.
The system is scalable and efficient for any size field service operation. ServiceMax is a cost effective subscription service that installs quickly and brings many financial benefits: 1) improves technician utilization and thus increases billings and margins; 2) ensures technicians with the right skills are sent, increasing the fix rate; 3) minimizes warranty leakage through the contract entitlement module; 4) ensures that parts are available for technicians; and ) reduces downtime through managing preventative maintenance.